Want to allow your buyers to reserve your stock they are interested in?
Accept Card Deposits
Accept card deposits today online via DoneDeal's brand new feature.
This allows the buyers to pay a fixed deposit amount set by you on your stock.
Easy to setup
Simply visit your DealerHub Account and place or edit an ad. You should be able to choose between “Accept Full Payment” and “Accept Card Deposits”.
How much does it cost?
When you sell, it’s just 3% of the transaction value in Farming plus a 30c fixed fee (inc. VAT)
*Non-European cards are 4.8% of the transaction value
in Farming plus 30c fixed fee
If you are already set up with Stripe you don’t need to do anything, the option to accept deposits should be available on your Dealer Hub account. If you are not already connected to Stripe, connect now here.
Check out how to switch on Card Deposits on your ads
Step 1: Switch on Deposits
When placing or editing your ad, you can now choose between “Accept Full Payment” and “Accept Card Deposits”. To start accepting deposits, select the “Accept Card Deposits” option.
Step 2: Enter your deposit value
Once you have chosen “Accept Card Deposits”, you’ll now be asked to enter a value that you would like to receive from buyers who are interested in your product. Please consider that this value is a small percentage of the price.
Step 3: ‘Pay Deposit’ button now shows on ads
Your ads should now show a “Pay Deposit” button which means it's ready to accept deposits from buyers interested in your vehicle.
When a buyer initiates a deposit, you will be notified via email.
Step 4: Contact your buyers when you are notified of a deposit
Please contact the buyer before you accept or reject a deposit. If you accept and then need to refund the deposit after, you will incur additional charges.
We'll keep adding to this section so please share your feedback to firstname.lastname@example.org and we can get common answers included here.
What to do if you receive a deposit for your stock that’s been sold?
If you receive a deposit on a sold stock, simply hit the refund button on the deposit email notification to refund the deposit. If you have other similar stock that might suit that customer’s needs, be sure to offer them an alternative.
How long does it take for the funds to transfer to me?
When you start processing live payments from your customers with Stripe, you won’t receive your first payout until 7–14 days after receiving your first successful payment. The first payout usually takes a little longer in order to establish the Stripe account. Processing subsequent payouts then happens according to your account’s payout schedule (Ireland is 7 calendar days)." That can be found here: https://stripe.com/docs/payouts.
Is there a time frame within which the dealer must accept the deposit, and if that times passes is the amount automatically refunded to the buyer?
Yes, it’s 7 days. If the deposit isn’t accepted by the dealer within that timeframe it’s automatically released back to the buyer.
How much does this cost?
Stripe Fees for our Trusted Dealers are 3% + 30c per transaction including VAT in Farming.
Can I still set individual deposits per stock?
Yes, you can edit deposit amounts individually within 'edit' ad. It's worth noting that if you hit 'apply all' after setting individual deposits, individual settings will be lost as expected.
I'm not connected to Stripe, how do I get set up with Dealer Deposits?
You will need to connect with Stripe to accept deposits. You can do this within your account settings on Dealerhub.
Still have a few more questions?
Email us email@example.com and our team will be happy to help. They're not just experts, they're sound!
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